Document Inspection

This guide outlines how to use document inspections within the Zipwire Collect platform

The inspection types allow for various levels of verification, from fully automated to in-person checks, ensuring compliance and security in document collection processes.

Types of Document Inspections

1. Fully Automated

• Caption: "Fully Automated"

• Description: The system automatically verifies documents without human intervention. Ideal for digital documents where authenticity can be checked through software.

• Note: This inspection type cannot be selected and is used by Zipwire internally for integrations like Yoti's ID checks service.

2. Remote No Presence

• Caption: "Remote check of image or data"

• Respondent Advice: "The requestor can accept an uploaded image or data."

• Description: Documents are uploaded by the respondent and reviewed remotely by the requestor. No physical presence or video call is required.

3. Remote Video Presence

• Caption: "Remote check of image or data during video call"

• Respondent Advice: "The requestor can accept an uploaded image or data, and they'll verify your identity via a video call or in person."

• Description: Similar to Remote No Presence, but includes a video call for identity verification.

4. Physical No Presence

• Caption: "Physical check of document"

• Respondent Advice: "The requestor can accept a physical document only, but you do not need to be present in person."

• Description: Physical documents are mailed or delivered, but the respondent's presence is not required for verification.

5. Physical Video Presence

• Caption: "Physical check of document during video call"

• Respondent Advice: "The requestor can accept a physical document only, and they'll verify your identity via a video call or in person."

• Description: Physical documents are checked, with identity verification conducted via video call.

6. Physical Physical Presence

• Caption: "Physical check while its owner is present"

• Respondent Advice: "The requestor can accept a physical document only, and they must verify your identity and presence in person."

• Description: The most secure option where both the document and the respondent's identity are verified in person.

Hints for the Requestor

Once the collection is open and receiving responses, the requestor will see a hint explaining how the document should be inspected.

Here, the document will need to be physically in the hands of the requestor and checked while the document holder, your respondent, is on a video call or present in person.

The requestor can then take a photo of it as retained evidence and upload it to the collection. The requestor will not have access to files uploaded by the requestor.

A document item still to do, in an open collection, as seen by the requestor.

Tips for Effective Use

• Security vs. Convenience: Balance the need for security with the convenience for both the respondent and the requestor.

• Legal Compliance: Ensure that the chosen inspection type complies with any legal or regulatory requirements pertinent to document verification.

• User Experience: Consider the impact on user experience. More stringent checks might deter respondents unless necessary.

Troubleshooting Common Issues

• Document Rejection: If documents are frequently rejected, review the clarity of instructions or consider if the inspection type is too stringent for the document type.

• Technical Glitches: Ensure all systems involved in video calls or document uploads are functioning correctly.

Conclusion

By understanding and properly configuring document inspections in Zipwire Collect, you can streamline your document collection process while maintaining necessary security and compliance standards. This guide should help in setting up an efficient and secure document verification system tailored to your specific needs.